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FAQ's

Frequently Asked Questions

SHIPPING

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*As a new mother, our shipping times may vary, but I can assure you that all orders will be dispatched no later than a week from when the order is placed, UNLESS if the item is made to order or stated otherwise. Please read individual item description.*

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We ship worldwide via USPS First Class, Priority Mail,  USPS First Class International, and FedEx.

 

Handling fees are already included in the shipping price.

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Rates are automatically calculated at checkout based on weight and are as follows:

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United States

Packages under 12 oz: $4.99

Packages over 12 oz and under 2 lbs: $7.99

Packages over 2 lbs: $14.99

*Orders over $100 ship for FREE, automatically applies at checkout

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Canada

Packages under 12 oz: $12.99

Packages over 12 oz and under 2 lbs: $15.99

Packages over 2 lbs: $20.99

*Orders over $150 ship for FREE, automatically applies at checkout

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*All other international orders: $24.99 USD flat rate.

*Orders over $200 ship for FREE, automatically applies at checkout

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NOTEInternational orders may be subject to import duties and taxes (ex. VAT for European countries). These fees are not included in the shipping costs. Buyer will be responsible for any customs fees or taxes upon arrival. 

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How long do orders take to arrive?

​All orders are dispatched within 3-7 days of purchase. Orders within the United States can take 3-5 days to arrive after dispatch. Canadian orders arrive within 7-14 days after dispatch. International orders can take up to three weeks to a full month.

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Payments

​We accept most debit/credit card payments, as well as Apple Pay, Paypal, and Google Pay. All items are originally priced in U.S. Dollars. Please use a converter for your local currency. 

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Return Policy 

​All sales are final. We do not accept requests for refunds unless the product is defective or lost in transit upon our confirmation. However, we accept exchanges or return of items for store credit. Return shipping is at buyer's expense and store credit will be rendered when we receive the item back.

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Custom Orders

​Want something a little more tailored and unique? We take a limited number of custom orders per month. Please see the custom order page to inquire.

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Where can I keep up with new releases and store updates?

​To keep up with collection and shop updates, please follow us on @saintlythreadsco on Instagram.​

Have questions? Send us a message!

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